Refund policy

All Sales Are Final. however, if you receive a damaged it, email an image of the damaged item as well as your order number & name. You will receive an update shortly after.

You can always contact us for any return question at www.cayatanita.com

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union (14-day cooling-off period and return requirements.)

"If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without the need for justification. Please note that this 14-day cooling-off period does not apply to orders shipped outside the EU.

To return your item, it must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Additionally, you will need to provide the receipt or proof of purchase for the return to be processed.

We want to ensure your satisfaction with your purchase, and we are committed to upholding your rights under EU consumer protection regulations. If you have any questions about returns or cancellations, please contact cayatanita.com"

Refunds (Damage Pieces)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 14 business days have passed since we’ve approved your return, please contact us at cayatanita.com